At Unwindora, we want you to be completely satisfied with your purchase. Learn about our return, refund, and exchange procedures.
You may return most items purchased from Unwindora within 30 days of the original purchase date for a full refund or exchange. Items must be in their original condition, unused, and in original packaging. The 30-day return period begins on the date you receive your order, not the date of purchase.
To be eligible for a return, items must meet the following criteria:
The following items cannot be returned:
To initiate a return, please follow these steps:
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. If you received a damaged or defective item, we will provide a prepaid return shipping label. Original shipping costs are non-refundable unless the return is due to our error.
Once we receive and inspect your returned item, we will process your refund within 7-10 business days. Refunds will be issued to your original payment method. Please allow an additional 3-5 business days for the refund to appear in your account, depending on your financial institution.
If you would like to exchange an item for a different size, color, or product, please contact our customer service team. We will provide you with a return authorization number and shipping instructions. Once we receive and inspect your returned item, we will ship your replacement item at no additional charge (if of equal value).
If you receive a defective or damaged item, please contact us immediately with photos of the damage. We will work with you to resolve the issue, which may include a replacement, refund, or repair at no cost to you. Defective items must be reported within 14 days of receipt.
If you receive an incomplete order or items are missing from your package, please contact us within 7 days of receipt. We will investigate and either send the missing items or issue a refund for the missing items.
Items purchased at a discount or marked as "clearance" or "final sale" are generally not returnable. However, if the item is defective or damaged, we will work with you to resolve the issue. Please check the product description for specific return policies on discounted items.
For customers outside the United Kingdom, return shipping costs are the responsibility of the customer. International returns may take longer to process due to customs and shipping delays. Please contact our customer service team for specific instructions on international returns.
All returns must be authorized before shipping. Unauthorized returns may be refused or delayed. Always include your return authorization number on the outside of your return package.
We reserve the right to refuse returns or refunds in the following cases:
In some cases, we may issue a partial refund if:
For questions about our return policy or to initiate a return, please contact us:
Unwindora
102 Wenlock Studios, Wharf Rd
London N1 7EU, United Kingdom
Email: help@phimloreagholao.world
Phone: +442080588187
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website and services constitutes your acceptance of any changes to this policy.
This Return Policy does not limit your statutory consumer rights. If you are a consumer in the United Kingdom or European Union, you may have additional rights under consumer protection laws. For more information about your consumer rights, please visit the Citizens Advice website or contact your local consumer protection agency.
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